What’s the Tracking Number?
We don’t use any tracking service for our orders. The extent of Royal Mail’s tracking system is “parcel collected” and “delivery attempted” with pretty much no updates in between. For this they charge a fortune, which we would need to pass onto our customers, so we simply don’t use it.

Recently, Royal Mail have started applying this tracking to Large Letter and Small Parcel orders automatically, which are shipped domestically. However, these only provide a GPS location upon delivery, with no insight up until that point.

My Estimated Delivery Date has Passed (UK)
If it’s been over 4 weeks since we shipped out your order, it’s pretty safe to assume this order has been lost. Please contact us at teamchaos@chaoscreations.scot in order to discuss in more detail.

My Estimated Delivery Date has Passed (International)
If it’s been over 8 weeks since we shipped out your order, your order has most likely been lost or is on it’s way to be returned to us. Please contact us at teamchaos@chaoscreations.scot in order to discuss in more detail.

The reason we need to wait so long is due to customs. In the US, especially, there are times when orders will sit in a sorting centre for weeks. Thankfully, instances of this are rare.

My Order is Missing an Item
Firstly, if you’ve ordered patches, have a quick look to see if they’re stuck together. We use a light adhesive to hold down the fabric when we screenprint, and sometimes it can leave a residue.

However, if you’ve done this and still not found the item in question, send an e-mail to teamchaos@chaoscreations.scot with your order number and missing item.

It also helps to know if the packaging was damaged upon arrival, so if you’re able to provide photos of that, that would be beneficial!

Do You ship to My Country?
We ship worldwide.

Is there an Express Shipping Option?
I’m afraid not. We have so many orders and so little staff to facilitate doing extra things like this, as much as we would love to!

What Days Don’t you Ship?
We don’t ship items over the weekend. Other delays include national holidays, where the postage system doesn’t operate. In Scotland these are Jan 1st and 2nd, Good Friday, International Workers’ Day (First Monday in May), Spring Bank Holiday (Last Monday in May), Summer Bank Holiday (First Monday in August), St Andrew’s Day, Christmas Day and Boxing Day.

If any of these fixed dates fall on a weekend, the next working day is used as the bank holiday date. For example, Saturday January 1st and Sunday January 2nd, would constitute a bank holiday on Monday January 3rd and Tuesday January 4th.

Apart from that, we don’t ship on the days we are trading at festivals, which is not often. However when that does happen, there will be a banner on the website notifying you of the delay.